Privacy Policy

 

At The Padel Loft, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, visit our website, or use our services.

 

Last Updated: 16 April 2026

 

Who We Are

 

The Padel Loft Group Limited ("we," "us," or "our") is a limited company registered in England and Wales. We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.Company Registration Number: 17020899 Registered Office: Apartment 10, 10 Rochester Row, London, England, SW1P 1NS Website: www.thepadelloft.com

 

InformationWe Collect

 

We may collect and process the following types of personal data when you interact with our website or services:Contact information — When you submit an enquiry, register interest, or sign up for updates, we collect your name, email address, phone number, and any other details you choose to share.Booking and account information — When you book a court or create an account, we collect details necessary to process and manage your booking.Usage data — We collect information on how you use our website, such as pages viewed, browsing behaviour, and patterns, to help us improve our website and services.Communications — If you contact us directly, we may keep a record of that correspondence.

 

How We Use Your Information

 

We use the information we collect for the following purposes:To respond to enquiries — We use your contact information to respond to messages or enquiries submitted via our website or other channels.To manage bookings — We use your information to process, confirm, and manage court bookings and memberships.To send updates — With your consent, we may send you news, event updates, and offers relevant to The Padel Loft. You can unsubscribe at any time.To improve our services — We analyse usage data to understand how our website and services are used and to make improvements.To comply with legal obligations — We may process your data where required to do so by law.

 

Legal Basis for Processing

 

Under UK GDPR, we process your personal data on the following lawful bases:

 

• Your consent, where you have provided it

• Performance of a contract, where processing is necessary to fulfil a booking or service

• Legitimate interests, where we have a valid business reason that does not override your rights

• Legal obligation, where we are required to process data by law

 

Sharing Your Information

 

We do not sell, trade, or transfer your personal data to third parties for marketing purposes. We may share your data with trusted third-party service providers who assist us in operating our website and services — including booking platforms, email marketing tools, and payment processors — under strict data processing agreements. We may also disclose data where required by law or to protect our legal rights.

 

Data Retention

 

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Where data is no longer needed, it will be securely deleted or anonymised.

 

Data Security

 

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

Your Rights

 

Under UK GDPR, you have the following rights in relation to your personal data:

 

• The right to access your data

• The right to correct inaccurate data

• The right to request deletion of your data

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent at any time

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To exercise any of these rights, please contact us at info@thepadelloft.com. We will respond within 30 days.

 

Cookies

 

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser. A separate Cookie Policy is available on our website.

 

Changes To This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

 

Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: 📧  info@thepadelloft.com 📍 The Padel Loft Group Limited, 10 Rochester Row, London, England, SW1P 1NS